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Head of Operations

Fantastic opportunity to lead start up in next stage of expansion!

At least 10+ years of experience. Prior management experience. SaaS/Digital Marketing background is a big plus.

Looking for Head of Operations to help the company in its next stage of expansion. This role is a key leadership role in the business, responsible for ensuring the smooth running of the company. You will work directly with the Managing Director, across the Senior Management Team and with various board members.

-Cascade the organization's strategy/mission statement to the staff, and implementing appropriate recognition and coaching/corrective practices to align personnel with company goals.
-Plan by prioritizing customer, employee, and organizational requirements.
-Maintain and monitor staffing, levels, Knowledge-Skills-Attributes (KSA), expectations and motivation to fulfill organizational requirements.
-Drive performance measures for the operation (including a consideration of efficiency versus effectiveness), often in the form of dashboards convenient for review of high level key indicators.
-Improve the operational systems, processes and policies in support of the company’s mission; specifically, support better management reporting, information flow and management, business process and organizational planning.
-Play a significant role in long-term planning, with the view to delivering operational excellence.
-Ensure that operating objectives and standards of performance are owned by staff.
-Ensure that appropriate standards of conduct are established and complied with.
-Implement effective succession planning, people management, development, recruitment, and retention strategies.

-At least 10+ years of operations experience.
-Prior management experience.
-Ability to thrive in a start up culture.
-SaaS/Digital Marketing background is a big plus.

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