Chicago IL Jobs, Trade Support Engineer, Linux, UNIX, Windows, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting
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Trade Support Engineer, 3rd Shift
-Provide level one support of trading system issues affecting your desk.
-Determine when escalation to on-call teams is necessary.
-Provide detailed log snippets and summarizations that bring the development team up to speed quickly on the problem without the need for them to conduct a level one/level two analysis themselves.
-Become proficient in area's trading tools.
-Document outages in the outage tracking system and follow up with development teams to drive permanent resolutions.
-Utilize a “fix it twice” mentality to use tactical solutions to get trading systems stable again but then follow up with the strategic fix soon after.
-Help define and document feature requests and software bugs.
-Educate traders on new software features.
-Proactively address performance improvements/optimizations.
-Maintain system diagrams with hardware and software dependencies with Trading Systems Operations (TSO).
-Contribute to the design and implementation of trading support workflows to enhance reliability and proactive alerting.
-Work with Trading Systems Operations (TSO) to schedule software releases for your trading desks, following a risk mitigating phased rollout approach where appropriate.
-3+ years of relevant support experience. Experience in a trade support role a plus.
-Experience with Linux/UNIX or Windows required.
-Knowledge of Linux/UNIX command shell navigation a plus.
-Python/Perl/Shell or similar scripting experience a plus.
-Knowledge of basic SQL queries a plus.
-Working knowledge of incident and problem management.
-Working knowledge of FIX/Exchange protocols a plus.
-Bachelor's degree or equivalent experience is required.
-Must be able to handle high pressure environments, analyze problems and act quickly, understanding a sense of urgency.
-Must possess an engineering mindset.
-Must be self-motivated and have strong time management skills.
-Must have excellent communication skills and be able to bridge communication gaps between trading and technology.
-Must have great problem solving skills.
-Must be perceptive and observant to help identity problems in the trading environment.
-Must demonstrate a willingness to learn.
-Must be customer focused.
-Must demonstrate honesty/integrity and be able to learn from mistakes.
-Must have a strong sense of ownership.
-Must exhibit sound judgment.
services by Next Step Systems - www.nextstepsystems.com
Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Detroit, Fort Lauderdale, Houston, Indianapolis, Jacksonville, Kansas City, Los Angeles
Miami, Minneapolis, Nashville, New Jersey, New York, Philadelphia, Phoenix, Raleigh, Salt Lake City, San Antonio, San Diego, San Francisco, San Jose, Seattle, Silicon Valley, St Louis, Tampa, DC
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