Trade Support Engineer, 3rd Shift, Chicago, IL Back>>

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Trade Support Engineer, 3rd Shift


-Provide level one support of trading system issues affecting your desk.
-Determine when escalation to on-call teams is necessary.
-Provide detailed log snippets and summarizations that bring the development team up to speed quickly on the problem without the need for them to conduct a level one/level two analysis themselves.
-Become proficient in area's trading tools.
-Document outages in the outage tracking system and follow up with development teams to drive permanent resolutions.
-Utilize a “fix it twice” mentality to use tactical solutions to get trading systems stable again but then follow up with the strategic fix soon after.
-Help define and document feature requests and software bugs.
-Educate traders on new software features.
-Proactively address performance improvements/optimizations.
-Maintain system diagrams with hardware and software dependencies with Trading Systems Operations (TSO).
-Contribute to the design and implementation of trading support workflows to enhance reliability and proactive alerting.
-Work with Trading Systems Operations (TSO) to schedule software releases for your trading desks, following a risk mitigating phased rollout approach where appropriate.


-3+ years of relevant support experience.  Experience in a trade support role a plus.
-Experience with Linux/UNIX or Windows required.
-Knowledge of Linux/UNIX command shell navigation a plus.
-Python/Perl/Shell or similar scripting experience a plus.
-Knowledge of basic SQL queries a plus.
-Working knowledge of incident and problem management.
-Working knowledge of FIX/Exchange protocols a plus.
-Bachelor's degree or equivalent experience is required.

Desired Traits:

-Must be able to handle high pressure environments, analyze problems and act quickly, understanding a sense of urgency.
-Must possess an engineering mindset.
-Must be self-motivated and have strong time management skills.
-Must have excellent communication skills and be able to bridge communication gaps between trading and technology.
-Must have great problem solving skills.
-Must be perceptive and observant to help identity problems in the trading environment.
-Must demonstrate a willingness to learn.
-Must be customer focused.
-Must demonstrate honesty/integrity and be able to learn from mistakes.
-Must have a strong sense of ownership.
-Must exhibit sound judgment.

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