Help Desk - Level 1 & 2 – READY TO HIRE!

Evanston, IL

Please send resume with salary information.

Join the technology department of a top trading firm. Looking for strong help desk candidates with solid windows experience.

Qualifications:

Strong troubleshooting experience with Office Suite and Windows XP
-Troubleshoot windows login problems.
-Troubleshoot Outlook to Exchange issues.
-Troubleshoot Excel Macros in Excel worksheets.
-Troubleshoot Network connectivity from Windows XP (should be able to discern the difference between hardware connectivity and network connectivity - ISO model basics).

Strong experience with Networking Basics
-Basic understanding of IP addresses/gateways/IP Ports
-VPN troubleshooting.
-Ability to use Windows tools to resolve/troubleshoot networking issues (nslookup, ping, tracert, etc.).

Trade Floor experience strongly preferred (But Not Required)
-Front Office Trading Floor experience (preferable in an equities/derivatives business).
-Understanding of market hours and general trader/analyst requirements.
-Experience within smaller financial services company preferred.

Familiarity with Dell, HP workstations and IBM (Laptop) hardware
-BIOS settings for these types of hardware.
-Basic Network cabling.

Experience with Blackberry OS and BES Server
-Ability to add and remove devices from BES Server.
-Blackberry device troubleshooting.

Familiar with VoIP technology including Cisco Call Manager and Unity Voice Mail software
-Adding/Removing phones to the Call Manager.
-Modifying phone configurations (speed dials and soft buttons).
-Ability to be able to reset voice mail passwords in Cisco Unity.

Experience with HP printers including digital sending software configuration
-Ability to use HP Printer Web Interface.
-Ability to set up HP Printers on the network.
-Ability to create and manage a print queue on Windows Server 2003.

Additional skills required:
-Strong communication skills.
-Positive attitude with willingness to contribute however and wherever possible or required. Seek out an environment with the potential to rapidly assume additional challenges and responsibilities.
-Energetic, flexible, attention to detail and demonstrated capability to be proactive.
-Proven ability to work independently and on teams.
-Proven ability to work with focus and effect under time and other constraints.
-Able to learn quickly and adapt.

Help desk jobs in Chicago, Jobs, Chicago, Evanston, Help Desk, Desktop Support, Technical Support, Windows, Trading Systems, Networking, Hardware, Cisco

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