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Service Delivery Specialist Sr
Mississauga, Ontario
Up to $80K (CAD)
Up to 75% travel
Responsibilities:
-Manage overall customer satisfaction by ensuring
service delivery and to manage the customer
relationship by providing representation and
end-to-end ownership of customer related issues.
-Correctly set operational expectations. Review
client profile and ensure customer understands
the importance.
-Be the customer’s advocate within Company.
Understand their business, production requirements,
critical windows, and potential impacts.
-Maintain a close working relationship with
the staff that supports your customers.
-Maintain an open line of communication with
Sales. Ensure they are made aware of the following:
Contractual issues and potential contract opportunities;
Operational and facility issues impacting the
customer’s production service; and Requests
for credits resulting from missed SLA’s.
-Work with the implementation team on new contracts
or add on services.
-Conduct regularly scheduled meetings with the
customer to review issues, open change requests,
upcoming planned events, and satisfaction issues.
-Keep customer informed of any issues that may
impact their service.
-Request appropriate root cause outage analysis
is completed on behalf of the customer for critical
one, service impacting events.
-Remain familiar with existing products and
services, as well as new services once defined.
-Submit monthly reports to Management on a timely
basis.
Mandatory Qualifications:
-College Degree preferred but will consider
applicants with equivalent work-related experience
with a minimum educational requirement of a
H.S. Diploma or GED equivalent.
-2+ years experience working directly with customers.
-3 - 5 years technical experience in a customer
centric company.
-Strong technical aptitude and skill sets demonstrated
by success in tech-related job experience.
-Excellent written & verbal communication
skills.
-Excellent organizational & time management
skills.
-Good project management skills.
-Good problem solving & decision making
skills.
-Good PC skills, word processing, spreadsheets.
-Excellent working knowledge and understanding
of planning, design, deployment and operational
support of Data Center infrastructure, operating
systems, databases and applications.
-Understanding of current information technologies.
-Ability to learn quickly & work independently.
-Ability to handle multiple tasks in a fast
paced, changing environment.
-Ability to gain & maintain trust.
Additional Preferred Qualifications:
-Experience working as an IT Manager
Working Conditions:
Ability to meet the physical demands of this
position. Reasonable accommodations may be made
to enable individuals with disabilities to perform
the essential functions.
Information Technology Jobs in Ontario, Jobs,
Ontario, Canada, Service Delivery, IT Manager,
Engagement Manger, Project Manager, Data Center,
Infrastructure
For more information about this opportunity
contact:
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